Rejected or Delayed Insurance Claims: How to Challenge Them

Helping policyholders and businesses protect their interests when insurance claims are rejected, delayed or underpaid, with practical legal advice and representation in disputes with insurance companies.

Where these disputes usually start

Most people who contact us about a rejected or delayed insurance claim are dealing with one of a familiar set of problems. Recognising which one applies to you is the first step towards the right remedy.

• ▸Rejected, denied & repudiated insurance claims
• ▸Delayed insurance claims & settlement
• ▸Insurance payout & compensation disputes
• ▸Policy interpretation & coverage disputes
• ▸Disputed or insufficient claim settlements
• ▸Denial of coverage & policy exclusions
• ▸Life, health, motor & property insurance disputes
• ▸Business & commercial insurance claims

Questions clients ask us most often

My insurance claim was rejected or delayed. What can I do?

We review your insurance policy, claim documents and the reason given by the insurer. Where appropriate, we help challenge the rejection or delay through correspondence, negotiation or legal proceedings.

I have a dispute with my insurance company over the payout amount. Can you help?

Yes. We review the policy, claim assessment and settlement offer to understand whether the amount being offered is properly supported. Where appropriate, we negotiate with the insurer or pursue the available legal remedy.

My insurance company says my policy does not cover the loss. What can I do?

We review the relevant policy terms and the circumstances of the claim and explain whether the insurer's position appears justified. If there are grounds to challenge the denial, we help you pursue the claim.

Getting advice on your own situation

Every matter turns on its own facts, documents and timing. We answer 14 further questions on this subject — including costs, likely duration, the documents to bring and what happens after you contact us — on our Insurance Claims & Policy Disputes page.